Could not terminate subscription due to a validation error

Some people have reported not being able to cancel their subscription.  

We're still looking into the cause, but, If you get this error and want to cancel, simply send in a support ticket and we'll take care of it.  If you are charged in the meantime after submitting a ticket and before we've had chance to resolve it, you will be refunded in full provided you haven't used the renewed subscription period (please let us know if this happens).

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