What personal information does TSR hold?

We take the safety and security of your information seriously, and we only use secure services.

What we keep at The Sims Resource

Our server platforms are provided by AWS services as a robust and secure solution.  On these, all we keep is:

  • the email address you provided for your account
  • the username you have chosen to use
  • your download history so you can re-download anything at any time easily
  • creations you choose to upload at our site
  • and any comments or posts you make unless you choose to remove them

Paid artists

If you are one of our paid artists, we do have to comply with age restrictions (16 years for Select Artists, and 18 years for Featured Artists).  We do not keep this data online.  

Financial information

We keep no data about any payment methods you ever use with us and we don't even get to see it.  We use secure payment brokers only and your transaction takes place through those services.  Our payment broker (Recurly) is PCI-DSS Level 1 compliant, the highest level of security a business can offer. Cardholder data is sent directly to Recurly - a service that meets and exceeds all industry-standard payment security practices to protect customers.  When you pay, you transact direct with Recurly, not through TSR.  

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us