Search results for login

14 articles found

• My social media login is no longer working!

  If for any reason you can no longer use your social media login (you're a Facebook login user, or you no longer have access to your account), then we can help you access your account in other ways.

• I can't login

  IMPORTANT - check our Service Status page to make sure there isn't an issue our end! Your username, password and e-mail for login are all case sensitive. Make sure that your caps-lock is not

• Lost password

  If you can't remember your password and can't login, you can request a new password here.

• Facebook login issue

  As of 7 April 2023 We're really sorry, but we're having a technical issue signing in to The Sims Resource via Facebook accounts. We've reached out to Facebook but we don't yet know how long it will

• Removal of Facebook

  We're really sorry about this, but we are removing Facebook login. The Facebook login API is once again presenting us (and quite a few other sites) with problems. As this has been a recurring issue,

• Unlinking your account from social media

  If you want to switch your account back to a normal username/password from your social media account login, you will need to: Login to your account using your usual social media account (Google,

• How do I change my password?

  If you already know your password and can login, but want to change it to something else, simply update your account settings. If you can't remember your password and can't login, you can request a

• My page is blank!

  If you login to our site and find some service (like your account summary page) is blank,then this is because your username contains one or more special, reserved or unusual characters. While we keep

• Gift Cards FAQ

  Do I need a TSR account to purchase a Gift Card? No, anyone can purchase a Gift Card. You don't need to be a member in order to gift a subscription to a friend or family member who is. Do I need to

• Obtaining support

  We have a team of friendly people who dedicate a lot of time to helping customers every day of the year. The best way to obtain help is simply to raise a support ticket with us. Note: you need to be

• Clearing TSR cookies only - here's how

  Occasionally, you might be advised by us that a site fix requires that you clear your cookies for TSR. Cookies are small text files that improve website functionality (like remembering your login

• Why have I been banned?

  We don't ban lightly or frequently, but we need to keep this community a safe and pleasant experience for all users, and protect the interests of our artists and our own business. The following list

• I paid but my VIP isn't working

  Logout and refresh usually fixes it When you've just purchased VIP, it doesn't always show while you're still signed in to TSR. Don't worry - your VIP is likely active but your browser hasn't updated

• Captchas

  Once a session, and only once, you will be asked to enter a 4-digit Captcha code. We'll only ask once a day provided you don't close your browser. We're sorry we've had to do this, but there are a