Payment problems

Payment errors are many and varied. Many can be fixed simply by retrying the transaction (it's easy to mis-key a number), while others might need you to contact your card issuer.

We've set out all the common problems below.

If you still can't resolve the problem, see more about the payment methods we accept or contact our customer support service - we'll be pleased to help you.

Common payment problems:

• Card verification failed
• Failed To Complete Order
• Processor Declined / Payment Declined
• Buyer revoked pre-approved payment authorisation
• PayPal problems
• Visa gift and pre-paid cards
• Unable to enter card information, buttons not responding or Paypal button missing
• Do Not Honor
• Insufficient Funds
• Your card cannot be used for this type of purchase
• Cardholder's Activity Limit Exceeded
• Gateway: Risk Threshold
• 3D Secure enriched payment did not authenticate
• Pick Up Card (Card Issuer)
• Payment declined (IP address problems)
• Hard/restricted card